Return And Exchange Policy

Thank you for choosing servying.com’s clothing website for shopping. We are committed to providing our customers with high-quality products and excellent service. If you are not satisfied with the purchased goods, our return policy will help you easily handle the return and exchange. Please read the following terms carefully.

1. Return and Exchange Period
   Return and Exchange Application: You have 7 days to apply for a return and exchange from the date you receive the goods.
   Requests after 7 days will not be accepted, please understand.
2. Return and Exchange Conditions
   To successfully return or exchange, the goods must meet the following conditions:
   Unworn, unwashed and in original condition.
   With complete tags and packaging, and proof of purchase.
   Not applicable to special items, toiletries and customized products (such as products with names printed).
3. Return and Exchange Process
   Step 1: Submit an application
   Please submit a return and exchange application through our customer service email oceanusglobalretailhub6@gmail.com or call +60175325667. Provide order number and relevant instructions.
   Step 2: Get Authorization
   We will respond to your request within 1-3 business days and provide instructions and a return address for approved returns and exchanges.
   Step 3: Send the item back
   Repack the item and send it back to the return address provided. Please keep the tracking number so that we can track your return.
4. Shipping Costs
   Returns: We will cover the shipping costs for returns if the item is defective or the wrong item was sent. Please make sure to use a trackable shipping method.
   Exchanges: If you request an exchange for personal reasons (such as a wrong size), the customer is responsible for the return shipping costs.
5. Refund Processing
   Once the returned item is received and confirmed to be eligible for return, the refund will be processed to the original payment method. Refund processing usually takes 5-10 business days.
   Combined refunds and other possible adjustments will be processed together with the refund amount.
6. Exchange Processing
   If an exchange is required, we will ship your required new item as soon as possible after confirming the return. Please note that stock availability may affect the speed of exchange processing.
7. Customer Responsibility
   Please check the item carefully to ensure it is as expected. After receiving the item, if there are any quality or delivery issues, please contact us as soon as possible to process your request faster.
   It is the customer’s responsibility to understand and comply with our return and exchange policy to ensure smooth processing.